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Our international orders are delivered by DHL and delivery time varies according to customs the final address. 

Orders are only dispatched after payment has been confirmed by the relevant financial institutions.


Your package may be received by any persons in the informed address following the signature of the DHL form.

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return or exchange an order please reach out to us on



To be eligible for a return, your item must:

- be unused and in the same condition that you received it. It must also be in the original packaging.

- be returned with it’s original certificate and a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

To return your product, please mail it to: 


MFC Joias Eireli 

Avenida Nossa Senhora de Copacabana, 605 

Sala 304 – Copacabana 

Rio de Janeiro, RJ 

CEP 22050-002


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